Modern Plumbers in Grapevine, TX  - Mother

Extremely professional! Had Natural Gas plumbing problem for pool furnance. Another company had tried 3 times to unsuccessfully repair gas line. Mother Modern Plumbing came out with 2 employees, in uniforms, reviewed requirements and came up with two options. The one they recommended was less cost. Four days later the project was complete. New gas line to pool furnance was working. Would recommend them to anyone. Two days after completion received box of warm assorted cookies with balloon and thank you card. Complete turnkey service. My hats off to them. Would recommend them to my Grand Mother.

I’ve hired Mother Modern Plumbing 3 times so far and will continue to call for all my plumbing needs. They always do a great job and go above and beyond to satisfy. From sink installs to outdoor faucets they are fair priced, quick to respond and friendly. I highly recommend!

Very good experience with Mother Modern Plumbing. Josh and his helper was very professional and did the job from 10 to almost 5. The rerouted my hot water pipings due to slab leak and replaced my 13 years old hot water heater with a new one with 12 years warranty. What was amazing was no jackhammer, no hole in the floor and only (minor) evidences of their great work was 2 small cutoff drywall. They clean up all the mess and left the place better and cleaner than before.

Installed my parents automatic water shut off valve! They love it! Definitely recommend having on with the insurance market in Texas.

Without question, the best highest quality service, professionalism attention to detail in accuracy and diagnosing, and completing the repair perfectly. I could not be happier

Excellent service and timely! Would definitely use this company again.

Fast service & great job at very fair price! I am hiring Colton back next week.

Good Plumbers, Good People, Pricing Model Needs Work What they did right: 1) I approached the business through Yelp and the business manager got back to me immediately. 2) He listened to my concerns, needs, and requirements. Then he verified his understanding and took notes before dispatch. 3) His plumber called me within an hour. 4) His plumber gave me an ETA and after some discussion about the work requirements said that he thought he had the right part in his truck. 5) The plumber did the job correctly. What they might have done better: 1) Pricing, pricing, pricing. 2) The plumber did not have the part on his truck and had to run to the store to get it. Maybe a daily morning inventory of commonly used parts would improve efficiency. 3) The plumber left the cover off of my water meter. I was the last call of the day and it was getting dark, but attention to detail beyond just the core plumbing job is expected. My initial review was written a few days after the work and I was upset at the cost. This is a revision based on the totality of my experience with SND (Mother) Plumbing. The Business Manager called me after the review to learn: 1) What SND Plumbing could have done better 2) Potentially salvage a customer relationship 3) Hopefully leave the phone call as friends even if we agreed to disagree. What SND (Mother) Plumbing did Outstanding: 1) They are not in this business just to make money, they are a people company that cares about people, and they proved to me that they will do what they can to make things right for me and my family.

SND sent a very experienced Master Plumber to assess my repair and upgrade needs. Their estimate was thorough, the work was described in a manner I could understand; and, was lower than my other bids! Rick really knows his stuff and I’m looking forward to our project! Thank you, SND!