A city-by-city guide for water use reimbursement in Tarrant County

Why it matters: When homeowners discover an unexpected water leak, their monthly bills can spike dramatically to $150 - $400 above normal. Texas utility companies often provide substantial reimbursements for these charges through their leak adjustment programs.

By the numbers:

• Average leaks increase your water bill: $150 - $400
• Typical reimbursement: 50 - 100% of excess charges
• Deadline to file: 30-90 days

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What Qualifies for Water Bill Reimbursement?

Most cities will adjust your bill for freshwater leaks, this includes:

• Foundation leaks
• Main water supply pipe breaks
• Sprinkler and irrigation system leaks
• Any leak in pipes carrying clean water to your home

Important: Sewer line leaks typically don't qualify for reimbursement. Focus on potable water supply issues.

How to Get Your Money Back: Step-by-Step

Document the Leak

1. Take clear photos before repair - Show the utility company that you know exactly where the leak is
2. Get a quote from a licensed plumber - We repair water leaks all the time and provide emailed invoices for easy submission to your utility company
3. Contact Your Utility Provider - Call or submit an online form to start the process. Most cities have dedicated portals for this.
4. Gather your normal vs. high usage bills - Send the required paperwork within the time frame (typically 30–90 days). Follow up if you don’t hear back

File Your Claim Fast

Most denied claims happen when homeowners wait too long

1. Submit within 30 days for best results
2. Include a detailed plumber's invoice with photos
3. Follow up weekly if you don't hear back because some cities are slow

Tarrant County Cities Directory

Major Cities

Fort Worth

• Portal: Fort Worth Water
• Max credit: Up to 100% of excess water charges
• Required: Repair receipt, photos
• Deadline: 90 days from repair

Arlington

• Portal: Arlington Water Utilities
• Max credit: 50% of excess usage
• Special note: One adjustment per 12 months
• Online form available

North Richland Hills

• Portal: NRH Water Department
• Documentation required: Professional repair invoice
• Submit within program deadline

Colleyville

• Portal: City of Colleyville Utilities
• Documentation: Excess usage form, Repair invoice
• Submit within 90 days of repair

Northeast Tarrant

• Colleyville
• Grapevine
• Southlake
• Keller
• Bedford
• Euless
• Hurst

Northwest Tarrant

• Haslet
• Azle
• Saginaw
• Lake Worth
• Sansom Park
• Blue Mound
• Watauga

Southwest Tarrant

• Benbrook
• White Settlement
• River Oaks
• Westworth Village
• Lakeside
• Westover Hills

Southeast Tarrant

• Mansfield
• Grand Prairie
• Burleson
• Forest Hill
• Everman
• Kennedale
• Dalworthington Gardens
• Pantego

Other Municipalities

• Trophy Club
• Westlake
• Flower Mound
• Newark
• Pelican Bay
• Reno
• Richland Hills
• Edgecliff Village

Common Requirements Across Cities

Most cities require:

• Proof of Repair: Licensed plumber’s receipt or work order.
• Timeline: Submission within 30-90 days of repair.
• Limitations: Often, only excess water usage is credited, not sewage charges.

Protecting Your Home

Prevention costs significantly less than emergency repairs, so regular plumbing inspections and immediate attention to small leaks can help avoid unexpected high water bills entirely. 

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When Claims Get Denied

Homeowners facing claim denials should immediately request an appeal review while exploring payment plan options with their utility provider, as many cities offer flexible repayment terms for higher-than-normal bills.

Bottom Line

Successfully recovering excess water charges requires prompt action and thorough documentation, but most Texas homeowners who follow their city's guidelines receive significant reimbursements for leak-related overages.