Josh came to our house to check on our bathtub drain. It was backing up into our shower. He spent a lot of time diagnosing and discovered that the builder had plumbed the line in an odd way. He left us a bandaid solution and a permanent solution and was extremely respectful of my wife and newborn that were at home alone. She told me that she felt extremely comfortable and that Josh went out of his way to educate her on the issue so she understood what was going on. Would highly recommend them to anyone who needs a great plumber.