I had a leaking toilet in the master bathroom and called this company for help. The plumber removed the toilet, replaced the thin wax ring (which had been causing the issue), reset the toilet, and caulked it. The repair came with a 6-year parts and labor warranty, which gave me peace of mind. While the cost initially felt a bit steep compared to what I had researched, when I brought my concern to customer service, they responded kindly and professionally. I truly appreciated that they took the time to address the issue and make it right. That said, I respect how they handled the situation and ultimately left me feeling heard and valued.