Steve contacted me the same day I reached out to him. That in itself is remarkable because it was on a weekend. Steve is an excellent communicator and that goes a long way with me. 🙂 He also listens to the issue and repeats back for clarity. He tells you his fee up front. I appreciate the text & prompt arrival - he is also the one that came out to my home. Steve was quick to diagnose the issue & very thorough in his solution. Steve was able to fix an old problem & repaired it the same day. He had all the tools & drives a very professional vehicle and wore his business shirt. Very honest , professional & I felt his pricing was reasonable. He explained to me anything I ask and I ask ALOT of questions - he took pictures so I can refer back to what was done -I highly recommend SND plumbing. Look no further -