When it comes to the safety of your family, you need someone you can trust—Rick from SND Plumbing is that person. We recently built our custom home and after a nightmare experience with our General Contractor’s subpar attempts to address a carbon monoxide issue caused by our hot water tank installation, Rick stepped in as the expert we desperately needed. Every time the wind blew from the south, our carbon monoxide alarms would blare, forcing us to vacate our home. Despite our GC’s repeated "fixes"—including a longer vent pipe and a wind cap—the issue persisted. Finally, we put our foot down, refusing to let guesswork compromise our family’s safety and demanding a real professional. Enter Rick. He quickly diagnosed the root of the problem: the water heater closet wasn’t properly vented. His professionalism was evident from the moment he arrived. Rick worked efficiently, thoroughly, and left the area spotless when he was finished. What truly set him apart was his willingness to explain every step—what he did, why it should work, and even outlining the next steps if the issue persisted. His expertise, clear communication, and genuine care won our confidence and gratitude. Thanks to Rick, we finally feel safe in our home. We’re beyond impressed with his skill and dedication and will be calling Rick and SND Plumbing for all our future plumbing needs. If you’re looking for a plumber who knows his stuff and truly puts the customer first, look no further than Rick and SND Plumbing!