Marcus Sanchez was absolutely outstanding. From start to finish, his professionalism, knowledge, and attention to detail were clear. He took the time to explain everything, addressed the root cause (not just the symptoms), and made sure I fully understood the situation and next steps. He also walked me through how to relight the pilot and what to watch for in the future, which I really appreciated. You can tell he truly cares about the quality of his work and the customer experience. This was easily a 5-star experience. Marcus went above and beyond, and I wouldn’t hesitate to recommend him to anyone. Thank you for sending someone of his caliber.